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Terms of Service

Last Updated: December 22, 2025

1. Acceptance of Terms

By accessing and using XOCOACH.AI ("the Service"), operated by XOAI LTD ("we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use the Service.

2. Description of Service

XOCOACH.AI is an AI-powered coaching platform that provides professional coaching activities, training drills, session plans, and game-time advice for sports coaches, instructors, and PE teachers. The Service uses artificial intelligence to generate customized coaching resources across 200+ sports and fitness activities for athletes of all ages (youth U6-U18 and adults). The Service is designed to be used by coaches, instructors, PE teachers, and sports organizations working with youth and adult participants.

3. User Accounts

To access the full features of the Service, you must create an account using Google, Microsoft, or Apple authentication. You are responsible for:

Important for Coaches Working with Minors: If you use XOCOACH.AI to generate content for athletes under 18, you are responsible for ensuring the content is age-appropriate and meets safeguarding standards for your sport and organization. See our Safeguarding Policy for details.

4. Professional Use and Youth Safeguarding

Coach Responsibility: Coaches, instructors, and organizations using XOCOACH.AI are responsible for:

Sports Organization Use: Schools, clubs, and sports organizations must ensure coaches using XOCOACH.AI have appropriate qualifications, DBS checks, and safeguarding training as required by their governing bodies.

XOCOACH.AI generates content FOR COACHES, not directly for athletes. Coaches remain professionally responsible for how they use and adapt this content with their participants.

5. Subscriptions and Payments

Free Tier: Users receive 2 FREE activities upon creating an account. After the free activities, users must upgrade to a paid plan to continue generating content.

Subscription Plans:

Cancellation: You may cancel your subscription at any time through your account settings. Upon cancellation, you will retain access until the end of your current billing period.

6. Refund Policy

We offer refunds within 7 days of purchase if you are not satisfied with the Service. After 7 days, refunds are generally not provided once content has been generated. However, we review each request on a case-by-case basis. Please contact us at info@xoai.cloud for refund requests.

7. Acceptable Use

You agree to use the Service in accordance with all applicable laws and regulations. You must NOT:

8. AI-Generated Content

Content generated by XOCOACH.AI is created using artificial intelligence (Google Gemini). While we strive for accuracy:

9. Safeguarding and Content Safety

XOCOACH.AI is committed to providing safe coaching resources, especially for coaches working with youth athletes. We implement multiple safeguarding measures:

For full details, see our Safeguarding Policy.

10. Intellectual Property

Our Rights: The Service, including its design, features, and branding, is owned by XOAI LTD. Content that you create using the Service is owned by you, but we retain ownership of the Service itself.

Your Rights: You retain all rights to the coaching content and materials you generate using XOCOACH.AI. You may use, modify, and distribute this content as you see fit for coaching, educational, and professional purposes.

License to Use Service: We grant you a limited, non-exclusive, non-transferable license to use the Service for professional coaching, educational, and organizational purposes in accordance with these Terms.

11. Privacy and Data Protection

Your use of the Service is also governed by our Privacy Policy, which explains how we collect and process data in compliance with UK GDPR. By using the Service, you consent to our data practices as described in the Privacy Policy.

Key privacy commitments:

12. Limitation of Liability

To the maximum extent permitted by law, XOAI LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

Total Liability: Our total liability to you for any claims arising from your use of the Service shall not exceed the amount you paid to us in the 12 months preceding the claim, or £19.99, whichever is greater.

Professional Responsibility: Coaches remain fully responsible for the safety and wellbeing of their athletes. XOCOACH.AI provides coaching resources only; implementation, supervision, and duty of care remain the coach's professional responsibility.

13. Professional Use Disclaimer

XOCOACH.AI is designed as a coaching resource tool. It is not intended to replace:

Coaches must adapt AI-generated content based on their professional judgment, athlete needs, facility conditions, and governing body requirements.

14. Service Availability

While we strive to provide uninterrupted service:

15. Changes to Terms

We may update these Terms from time to time. We will notify you of any significant changes by:

Continued use of the Service after changes constitutes acceptance of the updated Terms.

16. Termination

We reserve the right to suspend or terminate your access to the Service at any time, without notice, for:

Upon termination, your right to use the Service will immediately cease. You may delete your account at any time through your account settings.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For users outside the UK, local laws may also apply. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

18. Third-Party Services

XOCOACH.AI integrates with and relies on third-party services, including:

These services have their own terms and privacy policies. By using XOCOACH.AI, you also agree to comply with the terms of these third-party providers where applicable.

19. Export Controls

You agree not to export, re-export, or transfer the Service or any AI-generated content in violation of any applicable export laws and regulations of the United Kingdom, European Union, or any other relevant jurisdiction.

20. Entire Agreement

These Terms, together with our Privacy Policy and Safeguarding Policy, constitute the entire agreement between you and XOAI LTD regarding your use of the Service and supersede any prior agreements.

21. Contact Us

If you have questions about these Terms of Service, please contact us:

Email: info@xoai.cloud

Company: XOAI LTD

Country: United Kingdom